Frequently Asked Questions
Everything you need to know about shopping with UKShop
What are your standard shipping times within the UK?
We offer standard delivery within 3-5 working days. Next-day delivery is also available for orders placed before 2 PM GMT, Monday through Friday.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply use the prepaid return label included in your package and drop it off at any local Post Office.
Are your clothing sizes true to UK standards?
Yes, all our garments follow standard UK sizing. We also provide a detailed size guide on every product page to help you find your perfect fit.
Which payment methods do you accept?
UKShop accepts all major credit and debit cards (Visa, Mastercard, Amex), as well as PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.
How do I care for delicate fabrics like silk or wool?
Each item comes with a specific care label. We generally recommend hand-washing or using a professional dry cleaner for our premium silk and wool collections to maintain their quality.